Your phone settings need to be set up the right way to successfully track a ride. Android phones in particular have various functions to save and optimize battery life when apps aren't used regularly.
Please take the following into consideration:
On Android
- Power/Battery Saving Mode: Disabled
- Battery Settings: Disable Optimized Battery Usage
- Adaptive Battery Setting: Disabled
On iPhone
- App Location Access set to Always
- Background App Refresh: Enabled
- Precise Location: Enabled
Please get in touch with our Support Team if you need any further help around ride tracking. We look forward to hearing from you!