Your phone settings need to be set up the right way to successfully track a ride. Android phones in particular have various functions to save and optimize battery life when apps aren't used regularly. 

Please take the following into consideration: 

On Android 

  • Power/Battery Saving Mode: Disabled
  • Battery Settings: Disable Optimized Battery Usage
  • Adaptive Battery Setting: Disabled

On iPhone

  • App Location Access set to Always
  • Background App Refresh: Enabled
  • Precise Location: Enabled

Please get in touch with our Support Team if you need any further help around ride tracking. We look forward to hearing from you!